Con Edison Smart AC Program

My kit went offline

If you are unable to control your modlet or you see a spinning red light coming from your modlet, your kit has lost connection to your home WiFi. Sometimes, the modlet will lose connection with the Internet momentarily, but will go back online after a few hours.

If the modlet continues to show offline, a router reboot will likely solve the problem – make sure your Internet connection is working properly and other WiFi devices are functioning normally. If after a few minutes the modlet does not automatically rejoin (the spinning light will disappear and the temperature readings will be current in your mymodlet.com account), a factory reset might be needed. Press the LED button in your modlet until you see a slow-spinning red light. Unplug and replug the modlet to make sure the light is still spinning. Now that the modlet is reset, you can use your smartAC app or a browser to reconnect your modlet to your network. If you have reset your modlet, you will also have to factory reset your thermostat remote before rejoining it. In order to do so, you should press down on the remote’s on/off button until the display screen shows two dashes and an X’ed out WiFi sign.

If your modlet cannot reconnect to your network, you might need to check your Internet settings. Click here for instructions.

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