Con Edison Smart AC Program

Safety

Can the modlet be used with powerful (high BTU) air conditioners?

Yes - if the plug type on your air conditioner matches with the modlet. However, there are some air conditioners (usually very old ones) that draw excessive power. If the modlet encounters such an overload, it ...

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My modlet suddenly shut off and is displaying a solid red light

The solid red light on your modlet means that the device connected was drawing excessive power. Please unplug the modlet and contact customer support.

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My modlet is hot to the touch.

Like any electric appliance, it is normal for the modlet to warm up during operation. It may even feel hot (temperature up to 50°F higher than the room temperature) when connected to a powerful air conditioner....

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Can I use an extension cord or plug adapter with the modlet?

Never use an extension cord or plug adapter with the modlet if the connected appliance is an air conditioner. The modlet should plug directly into an appropriate outlet, and the air conditioner should be plugge...

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My modlet, power cords or plugs are damaged

If your modlet exhibits any signs of physical damage (cracked, warped, discolored, chewed by pet, etc.), unplug the modlet and contact customer support.

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Can I plug a space heater into a modlet?

Safety is of the utmost importance at ThinkEco and the modlet technology is tested and certified as safe by authorities such as UL. Nevertheless, we do not recommend that you use the modlet with a space heater ...

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Does the modlet protect my electronic devices?

Yes, the modlet has built-in surge protection that automatically shuts off power to devices when the modlet senses a prolonged spike in power. In addition, the modlet is UL-approved, so safety is built into the...

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